Frequently Asked Questions (FAQs)
Welcome to Zufalls. We’re happy to have you here. Zufalls is committed to making your shopping experience an enjoyable one, from the moment you visit Zufalls web-site through to the enjoyment of your purchases in your home. If you didn't find an answer for your question here, please don't hesitate to contact us on 0478.325.570 during business hours or submit your question/s using our simple Contact Us page
Postage & Delivery
How long will it take before I receive my order?
Delivery normally occurs within 1-10 business days from dispatch depending on your delivery address. We despatch all orders on the next business day and where possible on the same day. Most of our products are despatched from NSW Central Coast. From time to time the delivery of specific items may exceed our usual 1-10 working days delivery window. Delivery times may also vary depending on the products you’ve ordered. We will aim to always make your shipment trackable - you will receive a tracking link when ordering from us. The following table* offers a general guideline for delivery times in business days after dispatch:
* "days" in the above table are business days, excluding weekends and National holidays.
Which Couriers do you use?
Zufalls deliveries will be made via a national courier network, Australia Post eParcel service, or regular mail. If you are not home at the time of delivery, your order may be taken to a local depot or post office. A calling card will be left at the delivery address, containing all relevant contact details. Re-deliveries cannot be made where a delivery has been attempted and your item has been taken to the nearest post office or postal outlet.
If you require any help in this regard call us during business hours on 0478.325.570 or drop us a note and we will get back to you in 24 hrs at the latest.
I bought multiple items, will they be shipped together?
Wherever possible we’ll ship your items together. However, if you made different shopping cart purchases, we might not be able to ship your items together unless you notify us via e-mail firstname.lastname@example.org before your first order dispatch.
How much does delivery cost?`
Our aim is to provide you with the best value and most reliable shipping and delivery as possible. Shipping and delivery costs vary depending on what you buy and where you live. You'll see the shipping cost as part of the check-out process before you have to pay for anything. Please note Zufalls does not try and make money from shipping charges and we're always working towards reducing shipping costs. In very limited situations, postage surcharge fees may apply to remote locations. Before posting your parcel/s, we will let you know by requesting an additional postage surcharge.
Do you deliver Australia-wide?
Yes, we deliver Australia-wide.
Do you deliver internationally?
No we do not at this stage.
Returns and Refund Policy
I want to return an item – how do I do that?
We're here to help, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of the item delivery. Easy return is guaranteed! Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.
To help us process your return as quickly as possible please follow the following 3 step process:
1. Please contact us via email@example.com to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit).
4. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
If an item is faulty, you may return it at any time. Please let us know straight away if something in your order is faulty. If we could trouble you to send a photograph of the faulty items/s to firstname.lastname@example.org along with your name, your order number and whether you'd prefer a refund or store credit it will help us process your refund or store credit as soon as possible.
My item is damaged, what do I do?
We're so sorry to hear that, it is as disappointing for us too! Please let us know in 48 hours if something in your order is damaged or faulty. If we could trouble you to send a photograph of the damage to email@example.com along with your name, your order number and whether you'd prefer a refund or store credit, it will help us process your refund or store credit as soon as possible after receiving the damaged / faulty item/s.
Back In Stock Notifications , how does it work?
If a product you like is sold out, you can Contact Us and we will send you an email once it comes back in stock. We will only email you once. We cannot reserve items, so if you receive an email notification that something is back you'll need to be quick if you want to purchase before it sells out again.
Signing in difficulties
I'm having trouble signing in to the site?
Make sure you use the email address you supplied when you first registered with us. Make sure you type in your password correctly. If you're still having trouble, try clearing your temporary internet files ("cookies") and trying again. If you're still not able to sign in, try using "Forgot password?" and fill in your email to request a new password. To verify your e-amil address, an email will be sent to your address containing a link which will take you to Zufalls Password Change page.
What payment methods do you accept?
We accept payment by MasterCard and Visa
All prices displayed on our web-site are in Australian dollars and include applicable taxes such as GST.
All payments are processed in Australian dollars.
Are my credit card details saved for next time?
No. We have no access to your bank details and we do not store your credit card details.
Safety and Security
How do I know my transactions are secure?
We understand that trust, safety and security are at the heart of a good online shopping experience. That’s why when you purchase from Zufalls the details of your transaction are passed through a secure server that uses the strongest level of encryption we can offer (up to 256-bit SSL). Our SSL certificate is provided in partnership with GoDaddy.
Secure Site by GoDaddy.com This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
What is an SSL Certificate?
An SSL certificate is a certificate issued by a trusted third party. It verifies that a secure webpage (such as a checkout page) is properly encrypted, ensuring that all information passed between a user and the internet browser is private.
How to verify that Zufalls has been issued GoDaddy certificate to enable server security ?
GoDaddy, our SSL provider, provides the below live seal to verify certified websites. Click on the seal to verify Zufalls' SSL certificate.
How do I get in touch?
At Zufalls you’re always welcomed to get in touch.
Contact us using our website contact form, using our e-mail: firstname.lastname@example.org or ring us on 0478.325.570 during our business hours (Monday to Friday from 9am to 5pm).
Too many emails?
We understand email overload too, that’s why we ensure it's entirely up to you. With every email we send you will find the option to unsubscribe. If for some reason you’d like to unsubscribe and you’re not able to log in or don’t wish to update your own settings we’ll do it for you - simply send us an email email@example.com confirming your name and the email address you wish to unsubscribe.
To find out more about our business, please refer to our Terms and Conditions